Our refund and returns policy lasts within 30 days after receiving products. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Force Majeure
We takes no responsibility for any product damage or shipping delay caused by the act of God, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, we will notify you by Email, WhatsApp, etc.
Orders not Received
We will not deal with the refund or resend if the tracking information shows the order is delivered.
If buyers do not receive the package, a non-delivery certification issued by the local post office with the official seal is necessary.
Tracking information alert. The tracking information shows “Alert”, the reasons are listed as below:
a) Incorrect/insufficient address.
b) Invalid number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, buyers need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, we take no responsibility if products are lost.
We cannot offer a refund or resend if you don’t process the undelivered orders or packages discarded by logistics companies under the above circumstances.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Products Damaged
Our Supplier offers a full refund or a replacement if arrived packages are badly damaged.
offers a partial refund or a replacement if arrived packages are partially damaged (except thread, slightly wrinkled, small scratches, etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, our supplier cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary products, buyers shall complain or open a dispute with you within 5 days after packages are delivered.
d. For electronic products, buyers shall complain or open a dispute with you within 7 days after packages are delivered.
Incorrect or Missing Products
Our supplier has a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
a. For incorrect products, our supplier offers a full refund or replacement.
b. For products with the wrong color, size which doesn’t affect product function, etc., our supplier offers a refund or resend if you send us an email at [email protected].
c. For missing parts that don’t affect product function, our supplier may refund partially or resend the missing part; for ones that indeed affect, our supplier will resend the product only.
d. For accessories, our supplier will resend the accessories.
Notes:
For the size problem, our supplier will appreciate it a lot if you can measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should email us to: [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unacceptable Disputes
We shall not accept any unreasonable disputes, including but not limited to:
The buyer does not like it.
The product description is not real.
Products smell unusual.
The buyer ordered the wrong items or SKU.
The shipping address was incorrect.
Product difference was negotiated in advance.
Tracking information deleted by logistics companies or local post offices.
Contact us at [email protected] for questions related to refunds and returns.